Job Vacancy Lagos, Nigeria Position Retention Team Manager at FT Royal Consulting
FT Royal Consulting is currently hiring for the role of Retention Team Manager located in Lagos. This position is Full-time.
We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.
As a company in the (according to the company) sector, FT Royal Consulting invites interested applicants to submit their applications.
Job Information
| Company: | FT Royal Consulting |
| Position: | Retention Team Manager |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 90.000 - NGN 200.000 per Month |
| Job Type: | Full-time |
Job Description
Job summary
We are seeking a high-calibre retention floor manager to lead, inspire, and manage our retention team. This is a high-impact role where you will drive team performance, implement retention strategies, and ensure exceptional client satisfaction.
Job descriptions & requirements
Responsibilities:
- Lead, coach, and motivate a team of retention agents to achieve performance targets.
- Develop and implement retention strategies to maximise client satisfaction and loyalty.
- Monitor team KPIs and provide performance feedback and training.
- Analyse client behaviour, track churn, and identify opportunities to improve retention.
- Collaborate with management to optimise processes, reporting, and data-driven decision-making.
- Ensure compliance with company policies, regulatory requirements, and best practices.
Requirements:
- Proven leadership experience in Forex, CFD, or financial services retention or sales teams.
- Minimum of a Bachelor’s degree in the related field
- Strong track record in managing high-performing teams and achieving ambitious KPIs.
- Excellent communication, interpersonal, and analytical skills.
- Results-driven, proactive, and able to thrive in a fast-paced environment.
- Ability to mentor and develop team members for long-term success.
Benefits:
- Very high base salary with an attractive commission structure.
- Opportunity to work in a dynamic, multinational, and multicultural environment.
- Career growth and development opportunities.
- Access to cutting-edge tools and technology to drive team success.
Requirements
- Good Communication Skills
- No Criminal Record
- Minimum Education of High School Diploma
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
- Experience in the Related Field (Preferred)
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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