Job Vacancy Lagos, Nigeria Position I.T Officer at Khenpro Global Service

Welcome to our job portal. Khenpro Global Service is offering exciting opportunities for the position of I.T Officer in Lagos. We are currently seeking Full-time candidates.

We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Khenpro Global Service, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Khenpro Global Service. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Khenpro Global Service
Position:	I.T Officer
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Salary:	NGN 83.000 - NGN 195.000 per Month
Job Type:	Full-time

Job Description

Job Title: I.T. Officer

Job Summary

The I.T. Officer will be responsible for supporting, maintaining, and improving the technology infrastructure of the QSR business. The role ensures uninterrupted operation of POS systems, kitchen display systems, payment platforms, networks, and basic enterprise applications across outlets. The IT Officer will provide hands-on technical support to stores and corporate teams while supporting business growth and operational efficiency.

Key Responsibilities

1. POS & Retail Systems Support

• Install, configure, and maintain POS systems, payment terminals (POS/QR/USSD), and peripherals (receipt printers, scanners).
• Provide first-line and second-line support for POS downtime and transaction issues.
• Ensure daily system availability to support sales operations.
• Coordinate with POS vendors and payment service providers for issue resolution.

2. Network & Infrastructure Management

• Set up and maintain LAN/WAN, routers, switches, and Wi-Fi across outlets.
• Monitor network performance and ensure stable internet connectivity.
• Manage basic server, cloud, or shared-drive environments where applicable.
• Implement data backup and recovery procedures.

3. Systems Administration & Security

• Manage user accounts, access controls, and permissions for systems and applications.
• Implement basic cybersecurity practices (antivirus, firewall, password policies).
• Ensure data protection, especially for customer and transaction data.
• Support compliance with internal IT policies and data security standards.

4. Hardware & Device Management

• Maintain computers, tablets, kitchen display systems, CCTV, and other IT hardware.
• Troubleshoot hardware faults and coordinate repairs or replacements.
• Maintain IT asset register and lifecycle tracking.

5. Software & Business Application Support

• Support operational software such as inventory systems, payroll tools, accounting software, and ERP (where applicable).
• Assist departments with system usage, basic reporting, and troubleshooting.
• Support rollout of new systems, upgrades, and digital initiatives.

6. User Support & Training

• Provide day-to-day technical support to store staff and head office users.
• Train staff on proper use of POS, systems, and IT equipment.
• Document recurring issues and develop basic user guides.

7. IT Process Improvement

• Identify opportunities to improve IT efficiency and reduce downtime.
• Support technology needs for new outlets, promotions, and peak sales periods.
• Recommend cost-effective technology solutions aligned with business needs.

Key Requirements

Education & Qualifications

• Bachelor’s degree or HND in Computer Science, Information Technology, or a related field.
• Relevant IT certifications are an added advantage.

Experience

• 2–4 years’ hands-on IT support experience, preferably in retail, QSR, FMCG, or hospitality environments.
• Proven experience supporting POS systems and payment platforms.
• Experience providing on-site and remote IT support across multiple locations is an advantage.

Technical Skills

• POS systems and retail technology support
• Basic networking (routers, switches, Wi-Fi)
• Windows OS and basic server or cloud administration
• Hardware troubleshooting and device management
• Basic cybersecurity and data backup practices
• Familiarity with inventory, accounting, or ERP systems

Soft Skills & Competencies

• Strong problem-solving and troubleshooting skills
• Ability to work under pressure in fast-paced environments
• Good communication and user-support skills
• High sense of responsibility and responsiveness
• Ability to prioritize issues based on business impact

Job Type: Full-time

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Experience in the Related Field (Preferred)
• Physically and Mentally Healthy
• Able to Work Under Pressure
• Good Communication Skills
• Minimum Education of High School Diploma
• No Criminal Record
• Minimum Age of 18 Years
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Lagos
City	Lagos
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