Job Vacancy Ikeja, Lagos Position Customer Support Executive at Maxitech Global Investment LTD

Maxitech Global Investment LTD is inviting applications for the role of Customer Support Executive in Ikeja. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

Maxitech Global Investment LTD operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Company:	Maxitech Global Investment LTD
Position:	Customer Support Executive
City:	Ikeja, Lagos
Province:	Lagos
Education:	Confidential
Salary:	NGN 200.000 - NGN 350.000 per Month
Job Type:	Full-time

Job Description

About the Role

We are hiring a Customer Support & After-Sales Executive to serve as the face and voice of Maxitech Global for all post-sale customer interactions.

This role is responsible for handling support inquiries, after-sales coordination, and warranty cases with clarity, discipline, and professionalism.

It is not a sales role. It is a trust and control role.

You will report directly to the Head of Commercial Operations and work closely with Technical Services and Operations teams.

Key ResponsibilitiesCustomer Support & Communication

• Handle customer support inquiries via walk-in desk, phone, email, and WhatsApp.
• Acknowledge all issues promptly and communicate in a calm, professional manner.
• Set clear expectations and provide regular updates until resolution.

Ticketing & Case Management

• Log all support cases into the company’s support tracker / ticketing system.
• Maintain accurate records including customer details, product serial numbers, issue type, and resolution status.
• Ensure no case is handled without proper documentation.

After-Sales & Warranty Coordination

• Coordinate diagnostics, repairs, DOA cases, and warranty claims with internal teams and vendors.
• Ensure all warranty processes follow OEM and company policies.
• Follow up consistently until cases are fully resolved.

Escalation & Control

• Act as a gatekeeper for escalations—only validated and documented cases are escalated.
• Prepare escalation summaries for the Head of Commercial Operations when remedies are required.
• Prevent unauthorized commitments, refunds, or replacements.

Reporting

• Provide weekly reports on:
• Number of support tickets
• Aging and resolution status
• Recurring issues
• Escalations and warranty exposure

Service Level Expectations (SLAs)

• First response to customer inquiries: within 30 minutes (business hours)
• Minor support issues: resolved within 48 hours
• Diagnostics and repair coordination: within 3 working days
• Warranty or vendor-dependent cases: 5–7 working days, with daily customer updates
• No unresolved ticket beyond 14 days without formal escalation

Authority Limits

• This role does not approve refunds, replacements, discounts, or concessions.
• All financial or commercial remedies must be approved by the Head of Commercial Operations.
• Unauthorized promises or commitments are strictly prohibited.

Requirements

• 2–3 years experience in customer service, after-sales support, or service coordination.
• Strong written and spoken English.
• Calm, professional, and structured communication style.
• Highly organized and comfortable working with logs, trackers, and systems.
• Ability to handle difficult customers without losing composure.
• Experience in tech, electronics, or warranty support is an advantage.

What Success Looks Like

• Customers feel informed and supported at all times.
• Support issues are tracked, resolved, and closed systematically.
• Escalations are controlled and justified.
• The brand is represented with consistency and professionalism.

Why Join Maxitech Global

• Work with a fast-growing technology company.
• Clear processes and defined authority—no chaos.
• Opportunity to be the public face of a respected brand.

Application Note

This role requires discipline, structure, and emotional control.

Only candidates comfortable working within defined processes should apply.

Job Types: Full-time, Permanent

Pay: ₦200,00.00 – ₦350,00.00 per month

Ability to commute/relocate:

• Ikeja: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have handling customer support or after-sales issues for tech, electronics, or similar products?
• In your last role, how were customer issues tracked?
• A customer demands an immediate refund, but company policy requires approval. What do you do?
• How do you handle an angry customer who calls repeatedly for updates before resolution is possible?
• Are you comfortable working with strict response and resolution timelines (SLAs) and being measured against them?
• Do you agree that no customer issue should be handled without being logged and documented?
• This role does NOT approve refunds, replacements, or discounts. Are you comfortable escalating such decisions instead of making promises?
• This is an on-site, structured role requiring professionalism and emotional control. Are you comfortable with this environment?

Education:

• Undergraduate (Required)

Experience:

• customer support or after-sales issues: 3 years (Required)

Language:

• English, Igbo, Yoruba (Preferred)

Willingness to travel:

• 50% (Preferred)

Benefit

• Work-life balance
• Recognition and performance awards
• Professional training
• Valuable work experience
• Skill development
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Lagos
City	Ikeja
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