Job Vacancy Lagos, Nigeria Position Customer Support at Alpha-cx
Welcome to our job portal. Alpha-cx is offering exciting opportunities for the position of Customer Support in Lagos. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Alpha-cx, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Alpha-cx. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Alpha-cx |
| Position: | Customer Support |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 90.000 - NGN 200.000 per Month |
| Job Type: | Full-time |
Job Description
Alpha-cx is seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will possess excellent communication skills, a neutral professional English accent, and proven ability in managing customer interactions across multiple channels.
Responsibilities:
- Provide professional and empathetic phone support
- Respond to inquiries via email and live chat in a timely manner
- Accurately document and update customer records
- Manage returns and refund requests ensuring a positive experience
- Provide product information and assist with troubleshooting
- Collaborate with team members for service improvements
Requirements:
- 3–5 years of customer service experience (e-commerce preferred)
- In-depth knowledge of return and refund processes
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
Benefit
- Access to the latest technology
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Professional networking opportunities
- Skill development
- Work-life balance
- Valuable work experience
- Opportunities for promotion
- Opportunities to contribute to business growth
Requirements
- Willing to Be Placed in the Designated Work Location
- Minimum Education of High School Diploma
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- No Criminal Record
- Able to Work in a Team
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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