Job Vacancy Ibadan, Oyo Position Automotive Service Writer at AutoClinicNG Solutions Limited
AutoClinicNG Solutions Limited is inviting applications for the role of Automotive Service Writer in Ibadan. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
AutoClinicNG Solutions Limited operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | AutoClinicNG Solutions Limited |
| Position: | Automotive Service Writer |
| City: | Ibadan, Oyo |
| Province: | Oyo |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 350.000 per Month |
| Job Type: | Full-time |
Job Description
Job summary
Serves as the primary liaison between customers and the workshop. The role is responsible for receiving vehicles, documenting customer concerns, preparing job cards and service estimates, coordinating with technicians, and ensuring accurate billing and timely communication. Directly influences customer satisfaction and workshop efficiency,
Job descriptions & requirements
Responsibilities:
Customer Reception & Vehicle Intake
- Receive customers professionally and record vehicle complaints accurately.
- Open job cards with detailed fault descriptions and customer instructions.
- Conduct basic vehicle checks and document existing vehicle condition.
- Explain service processes, timelines, and estimated costs clearly to customers.
Job Card & Documentation Management
- Prepare clear and accurate job cards for workshop execution.
- Ensure all job cards are properly authorised before work commences.
- Update job cards with additional findings, approvals, and parts usage.
- Maintain proper documentation for warranty, rework, or repeat jobs.
Workshop Coordination
- Liaise with the Workshop Supervisor and technicians on job progress.
- Track job status and ensure adherence to agreed turnaround times.
- Escalate delays, technical issues, or customer concerns promptly.
- Coordinate vehicle delivery schedules with customers.
Billing & Revenue Control
- Prepare accurate service invoices reflecting labour, parts, and consumables.
- Ensure all completed jobs are billed correctly before vehicle release.
- Prevent revenue leakage by ensuring no job leaves the workshop unbilled.
- Coordinate with accounts/admin on payments, receipts, and records.
Customer Communication & Satisfaction
- Provide regular job status updates to customers.
- Obtain customer approval for additional work or cost variations.
- Handle customer complaints professionally and coordinate resolution.
- Conduct post-service follow-up to confirm satisfaction and encourage repeat business.
Reporting & Records
- Maintain daily service logs (vehicles received, completed, pending).
- Submit daily and weekly service reports to management.
- Maintain accurate customer and vehicle service history records.
- Support audits and management reviews with proper documentation.
Requirements:
- Strong customer service and interpersonal skills
- Attention to detail and documentation accuracy
- Basic automotive knowledge (mechanical and service terminology)
- Organisational and time-management skills
- Ability to work under pressure in a busy workshop environment
- Integrity and accountability in revenue handling
Benefit
- Valuable work experience
- Recognition and performance awards
- Work-life balance
- Professional networking opportunities
- Collaborative work environment
- Opportunities for promotion
- Access to the latest technology
- Skill development
- Professional training
- Opportunities to contribute to business growth
Requirements
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Good Communication Skills
- Able to Work in a Team
- Experience in the Related Field (Preferred)
- Minimum Age of 18 Years
- Willing to Be Placed in the Designated Work Location
- No Criminal Record
Company Address
| Province | Oyo |
| City | Ibadan |
| Google Map | Google Map |
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