Job Vacancy Abuja, Federal Capital Territory Position GUEST SERVICE AGENT at BKT Cribs

BKT Cribs is excited to announce openings for the position of GUEST SERVICE AGENT in Abuja. We are currently offering Full-time opportunities.

We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.

At BKT Cribs, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.

Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with BKT Cribs.

Job Information

Job Description

About BKT Cribs, Hotel & Apartments

BKT Cribs is where the comfort of a modern service apartment meets the impeccable service of a boutique hotel. We provide a unique, personalized living and staying experience for our guests, whether they are with us for a short getaway or an extended stay. Our team is passionate about creating a “home away from home” atmosphere, delivering not just service, but genuine care and memorable moments.

Position Overview

We are seeking a dynamic, guest-obsessed Front Office Agent to be the heart and face of our operation. You will be the first and last point of contact for our guests, responsible for creating a warm, welcoming, and efficient experience from check-in to check-out. This role is critical in building guest loyalty and ensuring the smooth day-to-day functioning of our front desk and lobby area.

Key Responsibilities

Guest Service & Experience:

• Greet and welcome all guests with a warm, sincere, and professional demeanor upon arrival.
• Manage the entire guest check-in and check-out process efficiently and accurately using our property management system (PMS).
• Handle guest reservations, inquiries, and requests via phone, email, and in person.
• Provide detailed information about the hotel & apartments, room features, amenities, and local attractions.
• Anticipate guest needs and proactively offer solutions to enhance their stay.
• Handle guest complaints and concerns with empathy, patience, and a solution-oriented approach, escalating issues when necessary.

Operational Excellence:

• Maintain a thorough knowledge of room types, rates, promotions, and availability.
• Process payments, manage cash drawers, and handle financial transactions with integrity.
• Coordinate with the housekeeping and maintenance teams to ensure rooms are ready and any issues are resolved promptly.
• Maintain the cleanliness, organization, and professional appearance of the front desk and lobby area.
• Manage and sort mail, packages, and messages for guests and residents.
• Follow all safety and security protocols to ensure the well-being of guests and staff.

Communication & Teamwork:

• Maintain clear and effective communication with all departments (Housekeeping, Maintenance, Management).
• Act as a central information hub, logging guest requests and ensuring follow-through.
• Participate in team meetings and contribute to a positive, collaborative work environment.

Qualifications & Desired Skills

• High school diploma or equivalent required; degree or certification in Hospitality or related field is a plus.
• Previous experience in a front office, reception, or customer-facing role is preferred, but we will train the right candidate with a passion for service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Tech-savvy with the ability to learn new software quickly (experience with a PMS is a bonus).
• Impeccable personal presentation and a professional, friendly phone manner.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Must be flexible to work a variety of shifts, including mornings, evenings, weekends, and holidays.

What We Offer

• A competitive hourly wage/salary and benefits package.
• Comprehensive training and opportunities for professional growth within our company.
• A supportive, inclusive, and positive team culture.
• Employee discounts, Uniform provided, Meals on duty, etc.
• The rewarding experience of being a key part of a unique hospitality concept that values both guests and employees.

How to Apply

If you are a people-person who thrives on making others feel welcome and valued, we would love to hear from you.

Please submit your resume and a brief cover letter explaining why you would be a great fit for the BKT Cribs team to [email protected].

Job Types: Full-time, Permanent

Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

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