Job Vacancy Lagos, Nigeria Position TECHNICAL EXECUTIVES – RETAIL SHOP (KITCHENWARES & APPLIANCES) at BPO CONSORTIUM

BPO CONSORTIUM

Management & Business Development

JOB DESCRIPTION

Technical Executive – Retail Shop (Kitchenware & Appliances)

COUNTRY – NIGERIA

WORK TYPE – FULL TIME – PERMANENT

JOB TITLE:

Technical Executive / Maintenance Personnel / Plumber

JOB GRADE:

WORKING ENVIRONMENT:

Office

LOCATION: LAGOS – NIGERIA

REPORTS DIRECTLY TO:

Technical Manager / Service Manager

1. JOB PURPOSE:

The Technical Executive will be responsible for the installation, maintenance, and repair of kitchen appliances, ensuring exceptional service delivery and customer satisfaction. To oversee and ensure the proper functioning, maintenance, and repair of the plumbing, kitchen appliances, and other technical infrastructure within the retail shop. The role is integral in maintaining a safe, efficient, and functional environment for staff and customers.This role demands technical expertise, problem-solving ability, and excellent communication to liaise effectively with customers and team members.

2. KEY RESPONSIBILITIES

• Technical/Operations duties

1: Installation of Appliances

• Install kitchen appliances such as ovens, hobs, and refrigerators.

• Ensure compliance with safety standards and manufacturer guidelines during installations.

2: Electrical and Mechanical Repairs

• Assist in basic electrical maintenance for kitchen appliances and equipment, such as ensuring proper connections and functionality.

• Perform minor repairs or maintenance to mechanical equipment used in the store’s operations.

3: Customer Interaction

• Communicate with customers to explain diagnoses and repair solutions.

• Provide repair quotes and obtain approval before proceeding with services.

• Ensure a positive customer experience throughout the service process.

4: Plumbing and Water Systems

• Install, repair, and maintain plumbing systems, fixtures, and pipes, ensuring compliance with safety regulations and building codes.

• Troubleshoot plumbing problems and conduct routine maintenance to prevent issues, such as leaks or water pressure problems.

5: Maintenance of Appliances and Equipment

• Perform regular checks, repair, and maintenance of kitchen appliances, such as ovens, refrigerators, dishwashers, and other equipment sold in the shop.

• Ensure all equipment and appliances are in working order, and coordinate repairs or replacements as necessary.

6: Troubleshooting and Problem Resolution

• Respond promptly to maintenance requests and emergencies, troubleshooting and resolving issues efficiently.

• Maintain a log of all maintenance and repair work performed, detailing parts used, issues addressed, and timeframes for resolution.

7: Quality Assurance

• Adhere to company policies and standard operating procedures (SOPs).

• Ensure consistency and quality in all service tasks.

8: Preventive Maintenance

• Conduct regular inspections and preventive maintenance on plumbing systems, appliances, and all relevant technical equipment.

• Maintain an inventory of spare parts and ensure tools and equipment are in good working order.

9: Training and Development

• Assist in training junior technicians in installation and repair techniques.

• Promote a culture of continuous learning and development within the team.

10: Health and Safety

• Adhere to all health and safety regulations regarding maintenance and repair work, ensuring a safe environment for customers and employees.

• Ensure plumbing and appliance systems comply with local building codes and safety standards.

11: Field Service Reporting

• Provide regular updates to management on field operations.

• Highlight challenges and propose recommendations for operational improvements.

1. General duties

Any other duties assigned

3. KEY PERFORMANCE MEASURES

1: Efficiency and Timeliness

• Ability to resolve technical issues promptly with minimal disruption to store operations.

• Completion of repairs and maintenance tasks within set timeframes.

2: Quality of Work

• Consistency in delivering high-quality, durable repairs and maintenance for plumbing and appliances.

3: Health and Safety Compliance

• Adherence to all safety and compliance standards in performing maintenance and repairs.

4: Customer Satisfaction

• Impact on overall customer satisfaction through well-maintained and functional appliances in the store.

1 COMPETENCIES

• Technical Expertise

• Problem-Solving

• Customer Service

• Communication

• Time Management

• Attention to Detail

• Teamwork

• Adaptability

• Safety Awareness

• Continuous Learning

• Qualification

• A diploma or certification in plumbing, electrical maintenance, or a similar technical field.

• Technical certifications in appliance repair or plumbing are highly desirable.

• At least 2-3 years of experience in plumbing, maintenance, or technical roles, preferably in a retail or commercial environment.

• Strong problem-solving and technical troubleshooting abilities.

• Relevant technical certifications (e.g., Plumbing, Appliance Maintenance) are an added advantage.

• Proficiency in English is required. Knowledge of local languages is an added advantage.

• Ability to work independently and manage time effectively.

• A valid driver’s license is preferred.

• Specific Working Experience

• Minimum 2 years working experience

Interested candidates are invited to submit their resume/ CV to [email protected] The subject line should be “Technical Executive”

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