Job Vacancy Lagos, Nigeria Position Guest Relations & Experience Lead at Bridgemead Consulting

Bridgemead Consulting is currently seeking applicants for the position of Guest Relations & Experience Lead in Lagos. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

Bridgemead Consulting, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	Bridgemead Consulting
Position:	Guest Relations & Experience Lead
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Salary:	NGN 120.000 - NGN 150.000 per Month
Job Type:	Full-time

Job Description

JOB ADVERTISEMENT

Bridgemead Consulting is a holistic and innovative business consultancy that believes in connecting businesses with the right individuals. We are recruiting on behalf of our client, an hospitality consultancy, for the position below:

Job Title: Guest Relations & Experience Lead

Location: Lekki, Lagos

Work Mode: Hybrid

Work Hours: 9 am-5 pm; Monday-Saturday

Job Summary:

We are seeking a professional Guest Relations and Experience Lead who will serve as the central point of ownership for the guest stay experience, ensuring communication, issue resolution, and service delivery are handled with clarity, empathy, and consistency. This role is responsible for managing guest expectations before arrival, supporting them throughout their stay, and ensuring concerns are resolved quickly and professionally.

Key Responsibilities

• Manage all guest communications across approved channels, ensuring responses are timely, accurate, and aligned with defined service standards.
• Coordinate pre-arrival, arrival, and post-stay communications to ensure guests are informed, prepared, and supported at every stage.
• Deliver clear and consistent check-in instructions, welcome information, and house manuals to minimise confusion and reduce inbound queries.
• Respond to enquiries regarding property features, amenities, house rules, and stay requirements with clarity and attention to detail.
• Monitor guest sentiment throughout the stay and proactively address concerns before they escalate into complaints.
• Resolve guest issues and complaints with empathy, speed, and practical solutions while maintaining professionalism and trust.
• Escalate complex or sensitive issues appropriately, ensuring continuity of communication and resolution.
• Recommend or approve goodwill gestures or compensation where necessary to protect guest satisfaction and service credibility.
• Track guest feedback, reviews, and complaint trends, translating insights into actionable improvement recommendations.
• Prepare and submit regular reports on guest experience performance, highlighting risks, trends, and opportunities for service improvement.
• Other responsibilities as assigned by management.

Qualifications and Professional Experience

• Bachelor’s degree in Business Administration, Marketing, Tourism or related field.
• Minimum of 2 years professional experience in hospitality, customer service, or short-let operations.

Core Skills and Function. Competencies

• Strong customer service and attention to details.
• Strong written and verbal communication.
• High emotional intelligence and conflict-resolution ability.
• Strong organisational and multitasking skills.
• Ability to remain calm and solution-focused under pressure.
• Knowledge of customer service operations within hospitality or service-driven environments.
• Understanding of guest communication flows, check-in processes, and issue-resolution frameworks.
• Strong documentation and reporting discipline for tracking guest interactions and outcomes.
• Understanding of data protection, confidentiality, and professional handling of guest information

*

General Conditions

• Remuneration: N120,00 – N150,00.

To Apply:

• Share your Curriculum Vitae via email at [email protected]
• Ensure you add the Job Title to the subject i.e. Guest Relation & Experience Lead
• Applications without the subject matter will NOT be considered.

Job Type: Full-time

Pay: ₦120,00.00 – ₦150,00.00 per month

Benefit

• Work-life balance
• Recognition and performance awards
• Professional training
• Valuable work experience
• Skill development
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Able to Work Under Pressure
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Good Communication Skills
• Able to Work in a Team
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location
• No Criminal Record

Company Address

Province	Lagos
City	Lagos
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