Job Vacancy Lagos, Nigeria Position Customer Service Officer at Firewood Rice Nigeria
Firewood Rice Nigeria is currently accepting applications for the role of Customer Service Officer in Lagos. This position is Full-time.
We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.
Firewood Rice Nigeria, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.
Job Information
| Company: | Firewood Rice Nigeria |
| Position: | Customer Service Officer |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 70.000 - NGN 80.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Provide menus, explain daily specials, and answer questions about food and beverages
- Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
- Monitor guests’ dining experience to ensure satisfaction and encourage feedback.
- Handle customer complaints and resolve issues promptly and effectively.
- Maintain up-to-date knowledge of company products and services.
- Provide product recommendations based on customer needs and preferences
- Collect and record customer feedback to identify areas for improvement.
- Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
- Coordinate with logistics and warehouse teams to address order and delivery issues.
- Communicate special requests or dietary requirements to kitchen staff promptly.
- Assist in training new front-of-house staff on customer service standards.
- Stay updated on industry trends and best practices in customer service.
Requirements:
* B.Sc/HND from reputable institution
* Minimum of 2 years experience
* Ability to stay calm when customers are stressed or upset
* Excellent verbal and written communication skills
* Critical thinking and Customer centric
* Proximity to Surulere is Key
Job Type: Full-time
Pay: ₦70,00.00 – ₦80,00.00 per month
Experience:
- Customer service: 2 years (Required)
Benefit
- Professional training
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Valuable work experience
- Recognition and performance awards
- Professional networking opportunities
- Work-life balance
- Access to the latest technology
- Opportunities to contribute to business growth
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- No Criminal Record
- Experience in the Related Field (Preferred)
- Good Communication Skills
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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