Job Vacancy Abuja, Federal Capital Territory Position Flight reservations officer at Flyjeje

Welcome to our job portal. Flyjeje is offering exciting opportunities for the position of Flight reservations officer in Abuja. We are currently seeking Full-time candidates.

We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Flyjeje, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Flyjeje. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Flyjeje
Position:	Flight reservations officer
City:	Abuja, Federal Capital Territory
Province:	Federal Capital Territory
Education:	Confidential
Salary:	NGN 100.000 - NGN 150.000 per Month
Job Type:	Full-time

Job Description

• Flight Booking & Ticketing
• Search, quote, reserve, and issue domestic and international flight tickets.
• Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Reconfirm reservations and ensure correct fare rules are applied.

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• Fare Quotation & Advisory
• Provide accurate fare quotes and routing options.
• Explain fare conditions, baggage allowance, refund and change penalties.
• Advise clients on the most cost-effective and suitable flight options.

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• Reservation Management
• Modify, reissue, cancel, and refund tickets when required.
• Handle schedule changes, cancellations, and involuntary rerouting.
• Manage group bookings and special requests (meals, seats, wheelchairs, infants).

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• Customer Service
• Respond promptly to client inquiries via phone, email, WhatsApp, or in person.
• Provide travel information such as check-in times, transit rules, and airline policies.
• Handle complaints and resolve ticketing issues professionally.

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• Payment & Documentation
• Process payments and issue e-tickets and invoices.
• Ensure passenger names match travel documents exactly.
• Maintain accurate booking and payment records.

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• Coordination with Airlines & Suppliers
• Liaise with airlines for booking support, waivers, and special approvals.
• Monitor airline updates, fare changes, and travel advisories.

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• Compliance & Accuracy
• Follow airline, IATA, and agency ticketing policies.
• Avoid booking errors that may cause penalties or ADM (Agency Debit Memos).
• Ensure confidentiality of client information.

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• After-Sales Support
• Provide post-ticketing support before and during travel.
• Assist with missed flights, rebooking, and emergency travel changes.

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• Sales & Revenue Support
• Upsell additional services: travel insurance, seat upgrades, extra baggage, hotels.
• Meet booking targets and contribute to agency revenue growth.

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• Reporting & Record Keeping

• Maintain daily sales and ticketing reports.
• Track issued, voided, refunded, and reissued tickets.
• Support audit and reconciliation processes.

Job Type: Full-time

Pay: ₦100,00.00 – ₦150,00.00 per month

Benefit

• Valuable work experience
• Recognition and performance awards
• Work-life balance
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Skill development
• Professional training
• Opportunities to contribute to business growth

Requirements

• Basic Computer Skills
• Physically and Mentally Healthy
• No Criminal Record
• Able to Work in a Team
• Minimum Education of High School Diploma
• Good Communication Skills
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Federal Capital Territory
City	Abuja
Google Map	Google Map