Job Vacancy Lagos, Nigeria Position Customer Service Representative at Gbyte Place Management Services
Welcome to our job portal. Gbyte Place Management Services is offering exciting opportunities for the position of Customer Service Representative in Lagos. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Gbyte Place Management Services, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Gbyte Place Management Services. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Gbyte Place Management Services |
| Position: | Customer Service Representative |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 90.000 - NGN 200.000 per Month |
| Job Type: | Full-time |
Job Description
We are seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact between our clients and their customers. The ideal candidate will handle inquiries, resolve issues efficiently, and deliver a consistently high-quality customer experience across multiple communication channels.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, chat, or ticketing systems.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints calmly, professionally, and within defined service standards.
- Escalate complex issues appropriately while maintaining ownership until resolution.
- Document customer interactions clearly and accurately in CRM or support systems.
- Follow approved scripts, workflows, and client-specific guidelines.
- Meet or exceed daily, weekly, and monthly performance targets.
- Maintain a high level of professionalism and confidentiality at all times.
- Collaborate with internal teams to improve customer experience and service delivery.
- Adhere strictly to quality assurance, compliance, and data protection standards.
Requirements
- Open to candidates with at least Higher National Diploma (HND) from any field.
- Must have completed NYSC.
- Minimum of 3 years’ experience in customer service.
- Previous experience supporting international clients (US/UK) is a plus.
- Excellent spoken and written English.
- Strong active listening, empathy, and problem-solving skills.
- Ability to remain calm and solution-oriented under pressure.
- Clear articulation and confident communication.
- Basic computer proficiency and ability to learn new tools quickly.
- Strong attention to detail and documentation accuracy.
- Ability to work assigned shifts, including international time zones where required.
Perks & Benefits
- Competitive pay
- Accommodation (if applicable)
- All statutory benefits
- Salary increment and a curated package upon confirmation
- Exposure to international clients and global CX standards
Job Type: Full-time
Requirements
- Good Communication Skills
- No Criminal Record
- Minimum Education of High School Diploma
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
- Experience in the Related Field (Preferred)
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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