Job Vacancy Lagos, Nigeria Position Telesales Specialist at HelloMe Limited

Responsibilities:

• Conduct outbound calls to prospective and existing customers to promote cross-border digital financial products and services.
• Clearly communicate the value of our solutions (remittance, digital wallets, virtual cards, merchant payments, etc.).
• Understand customer needs, handle objections professionally, and provide prompt product guidance.
• Manage and update CRM systems with call notes, lead statuses, and conversion feedback.
• Execute targeted telesales campaigns and follow-up strategies for lead nurturing and conversion.
• Provide feedback to marketing, product, and customer support on customer trends, needs, and product experience.
• Support customer onboarding, cross-selling, and upselling initiatives.
• Achieve daily, weekly, and monthly telesales performance KPIs.
• Maintain a deep understanding of the company’s products, currencies, cross-border corridors, and applicable limitations.
• Maintain professionalism, empathy, clarity, and a persuasive tone in all customer communication.
• Ensure compliance with internal processes related to KYC, AML, risk warning communication, and regulated product offerings.
• Collaborate with internal teams to ensure seamless post-conversion handover and customer support.
• Ability to communicate clearly and articulately with excellent intonation.
• Perform any other duties as it may be assigned by the management, etc.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 2–3 years of experience in telemarketing, telesales, or outbound customer engagement.
• Experience in a FinTech, digital bank, financial institution, or cross-border payments environment is a plus.
• Excellent verbal communication and active listening skills.
• Proficient in CRM tools and call center software (e.g., HubSpot, Zoho, Salesforce).
• Strong interpersonal skills and the ability to build rapport quickly over the phone.
• A persuasive, confident, and energetic personality with a goal-oriented mindset.
• Understanding of cross-border financial services or digital payments is an advantage.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfortable handling high call volumes and managing multiple leads simultaneously.
• Multilingual abilities to engage customers in various regions.
• Experience working with distributed or remote teams.
• Familiarity with compliance and regulatory considerations in financial services.