Job Vacancy Abuja, Federal Capital Territory Position Head of Customer Experience and Activation at Hempawa Consult
Hempawa Consult is currently accepting applications for the role of Head of Customer Experience and Activation in Abuja. This position is Full-time.
We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.
Hempawa Consult, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.
Job Information
| Company: | Hempawa Consult |
| Position: | Head of Customer Experience and Activation |
| City: | Abuja, Federal Capital Territory |
| Province: | Federal Capital Territory |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 160.000 per Month |
| Job Type: | Full-time |
Job Description
Hempawa Consult is hiring a Head of Customer Experience & Activation for a leading FinTech company focused on enhancing financial inclusion in Nigeria and across Africa. This in-person, mid-level management role based in Abuja is ideal for a high performer who can manage the customer journey, transform feedback into strategy, and ensure excellence at every touchpoint.
Key Responsibilities:
- Own and optimize the Customer Journey.
- Drive product adoption and engagement.
- Implement customer-first service standards.
- Utilize customer data to boost satisfaction and loyalty.
- Lead and develop a high-performing team.
Qualifications:
- 5+ years of relevant experience.
- Passionate about customer-centricity.
- Strong activation strategy skills.
- Leadership experience in customer-focused roles.
Benefit
- Professional networking opportunities
- Work-life balance
- Professional training
- Recognition and performance awards
- Skill development
- Collaborative work environment
- Valuable work experience
- Access to the latest technology
- Opportunities for promotion
- Opportunities to contribute to business growth
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Federal Capital Territory |
| City | Abuja |
| Google Map | Google Map |
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