Job Vacancy Lagos, Nigeria Position Customer Support Agent at Jim Paul
Jim Paul is inviting applications for the role of Customer Support Agent in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Jim Paul operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Jim Paul |
| Position: | Customer Support Agent |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 83.000 - NGN 175.000 per Month |
| Job Type: | Full-time |
Job Description
Job summary
We are seeking a dedicated and tech-savvy Customer Support Agent (Voice & Web Chat) to be the first point of contact for our customers. You will play a crucial role in shaping the customer experience by resolving inquiries through inbound phone calls and real-time web chat. The ideal candidate is a patient communicator, a quick learner, and passionate about helping others.
Job descriptions & requirements
- Handle a high volume of inbound customer inquiries via phone and web chat in a professional, timely, and empathetic manner.
- Provide accurate information about products, services, order status, and company policies.
- Diagnose customer issues, troubleshoot technical problems, and provide step-by-step solutions.
- Process orders, forms, applications, and requests efficiently.
- De-escalate tense situations with frustrated customers, offering patience, understanding, and solutions.
- Meet or exceed personal and team targets for key metrics such as quality, CSAT, response time, and handle time.
- Accurately document all customer interactions, comments, and complaints in the CRM system.
- Follow communication scripts and procedures while personalizing the interaction for a natural flow.
- Escalate complex issues to the appropriate internal teams with clear, concise notes.
- Stay up-to-date with new product information, promotions, and procedural changes.
- Adhere to company policies and privacy guidelines at all times.
- BSC or HND degree and a minimum of 3 years of proven experience in a customer-facing support role.
- Experience using popular CRM tools like Zendesk, Salesforce, or Freshdesk is a plus.
- Experience supporting customers in both voice and digital channels is preferred, as is familiarity with the Fintech, SaaS, or E-commerce industries.
- Exceptional written and verbal communication skills with impeccable grammar for chat.
- Ability to actively listen, understand customer needs, and respond with clarity.
- Strong analytical skills and a solution-oriented mindset are essential.
- Must have basic technical proficiency to navigate multiple software systems simultaneously and a typing speed of at least 40-50 WPM.
- Empathetic and patient, remaining calm under pressure.
- Adaptable and quick learner who thrives in fast-paced environments.
- Team player who collaborates effectively and a self-motivated individual who can maintain high productivity independently.
Benefit
- Professional networking opportunities
- Work-life balance
- Professional training
- Recognition and performance awards
- Skill development
- Collaborative work environment
- Valuable work experience
- Access to the latest technology
- Opportunities for promotion
- Opportunities to contribute to business growth
Requirements
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- No Criminal Record
- Good Communication Skills
- Experience in the Related Field (Preferred)
- Minimum Age of 18 Years
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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