Job Vacancy Lagos, Nigeria Position Customer Experience Consultant at Standard Bank
Standard Bank is currently hiring for the role of Customer Experience Consultant located in Lagos. This position is Full-time.
We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.
As a company in the (according to the company) sector, Standard Bank invites interested applicants to submit their applications.
Job Information
| Company: | Standard Bank |
| Position: | Customer Experience Consultant |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 350.000 per Month |
| Job Type: | Full-time |
Job Description
Company: Standard Bank
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 8037550A-001
Date Posted: 5/9/2025
We are seeking a Customer Experience Consultant responsible for ensuring adherence to service standards across our network. Your role will involve defining recovery strategies for service failures and monitoring service quality at various customer touchpoints. You will coordinate service measurement initiatives such as mystery shopping and customer surveys, while also tracking trends in service excellence.
Qualifications: BSc in a related field, with 5+ years of customer-facing experience. Professional certifications are advantageous.
Benefit
- Opportunities for promotion
- Access to the latest technology
- Professional networking opportunities
- Valuable work experience
- Work-life balance
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Skill development
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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