Job Vacancy Abuja, Federal Capital Territory Position Head of Customer Experience at First Excelsia Professional Services Limited
Welcome to our job portal. First Excelsia Professional Services Limited is offering exciting opportunities for the position of Head of Customer Experience in Abuja. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with First Excelsia Professional Services Limited, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with First Excelsia Professional Services Limited. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | First Excelsia Professional Services Limited |
| Position: | Head of Customer Experience |
| City: | Abuja, Federal Capital Territory |
| Province: | Federal Capital Territory |
| Education: | Confidential |
| Salary: | NGN 81.000 - NGN 158.000 per Month |
| Job Type: | Full-time |
Job Description
First Excelsia Professional Services Limited seeks a Head of Customer Experience (CX) to lead logistics CX in Abuja. Full-time role building and managing a CX team (call center, chat, escalations); defining SLAs for response, resolution and satisfaction; implementing CRM and feedback tools; resolving delivery issues with operations; and developing loyalty and retention programs. Requirements: Bachelor’s in Communications, Marketing or related; 5–7 years in customer service leadership (e‑commerce/logistics); experience with Zoho, Freshdesk, or Zendesk. Annual net pay: N4,800,00.
Benefit
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Access to the latest technology
- Skill development
- Recognition and performance awards
- Professional networking opportunities
- Valuable work experience
- Opportunities to contribute to business growth
- Work-life balance
Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Federal Capital Territory |
| City | Abuja |
| Google Map | Google Map |
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