Job Vacancy Lagos, Nigeria Position Group General Manager-Pharmacy and Wellness Retail. at Khenpro Global Service

Khenpro Global Service is inviting applications for the role of Group General Manager-Pharmacy and Wellness Retail. in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

Khenpro Global Service operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Company:	Khenpro Global Service
Position:	Group General Manager-Pharmacy and Wellness Retail.
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Job Type:	Full-time

Job Description

Job Title: Group General Manager – Pharmacy & Wellness Retail Operations

Industry: Retail Pharmacy & Beauty

Location: Nigeria

Reports To: Managing Director / Board

Job Summary

The General Manager – Pharmacy & Beauty Operations will provide strategic and operational leadership across all business units of the retail pharmacy and beauty establishment. The role requires a qualified Pharmacist with proven multi-store retail experience and strong business acumen across operations, finance, people management, supply chain, and commercial performance.

The General Manager will be accountable for overall business performance, regulatory compliance, operational excellence, and sustainable growth within a structured corporate environment.

Key Responsibilities1. Strategic & Business Leadership

• Provide overall leadership and direction for pharmacy and beauty retail operations across multiple outlets.
• Translate corporate strategy into executable operational and commercial plans.
• Drive revenue growth, profitability, and market expansion initiatives.
• Prepare and present business performance reports to executive management and the Board.

2. Pharmacy Governance & Regulatory Compliance

• Serve as the senior pharmacist leader, ensuring ethical pharmacy practice across all locations.
• Ensure full compliance with PCN, NAFDAC, NDLEA, and all applicable healthcare regulations.
• Oversee controlled drug management, documentation, audits, and inspections.
• Ensure all pharmacy licenses, permits, and professional requirements are current.

3. Multistore Operations Management

• Oversee end-to-end operations across all pharmacy and beauty outlets.
• Standardize SOPs to ensure consistency in service quality, merchandising, and operations.
• Monitor store-level KPIs including sales, margins, shrinkage, wastage, and customer experience.
• Lead store expansion, rollout, and stabilization initiatives.

4. Commercial, Finance & Performance Oversight

• Own the P&L for the pharmacy and beauty business.
• Work closely with Finance to drive budgeting, forecasting, cost control, and profitability.
• Optimize pricing, promotions, and product mix to improve margins.
• Analyze performance data to inform strategic and operational decisions.

5. Supply Chain & Inventory Governance

• Oversee procurement, inventory planning, and distribution across all outlets.
• Ensure effective stock availability while minimizing expiries and losses.
• Manage strategic supplier relationships and contract negotiations.
• Drive systems adoption for inventory, POS, and reporting.

6. People, Culture & Corporate Management

• Lead and manage senior managers, pharmacists, store managers, and support teams.
• Build a performance-driven, compliant, and customer-focused culture.
• Oversee recruitment, performance management, training, and succession planning.
• Ensure compliance with corporate policies, HR standards, and ethical conduct.

7. Customer Experience & Brand Stewardship

• Champion superior customer experience across pharmacy and beauty categories.
• Ensure consistent brand execution, service standards, and visual merchandising.
• Handle high-level customer and stakeholder escalations.

RequirementsEducation & Professional Qualifications

• Bachelor of Pharmacy (B.Pharm) or Pharm.D from a recognized institution.
• Full registration with the Pharmacists Council of Nigeria (PCN) and valid practicing license.
• MBA or postgraduate qualification in Business, Management, or related field is a strong advantage.

Experience

• Minimum of 8–12 years’ professional experience, with:
• Proven multi-store retail pharmacy management experience
• Senior leadership exposure in a corporate or structured retail environment
• Demonstrated experience managing cross-functional teams (operations, finance, supply chain, HR).

Core Competencies

• Strong business and commercial acumen
• Deep understanding of Nigerian pharmacy regulations and retail operations
• Strategic thinking with hands-on execution ability
• Financial literacy and P&L management skills
• Leadership, stakeholder management, and decision-making strength
• High integrity, professionalism, and regulatory discipline

Job Type: Full-time

Benefit

• Professional networking opportunities
• Work-life balance
• Professional training
• Recognition and performance awards
• Skill development
• Collaborative work environment
• Valuable work experience
• Access to the latest technology
• Opportunities for promotion
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Lagos
City	Lagos
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