Job Vacancy Lagos, Nigeria Position Head of Operations (Retail Pharmacy and Beauty) at Khenpro Global Service

Welcome to our job portal. Khenpro Global Service is offering exciting opportunities for the position of Head of Operations (Retail Pharmacy and Beauty) in Lagos. We are currently seeking Full-time candidates.

We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Khenpro Global Service, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Khenpro Global Service. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Khenpro Global Service
Position:	Head of Operations (Retail Pharmacy and Beauty)
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Job Type:	Full-time

Job Description

Job Title: Head of Operations

Industry: Retail Pharmacy & Beauty

Location: Nigeria

Reports To: Managing Director / Founder

Job Summary

The Head of Operations will be responsible for overseeing day-to-day operations of the retail pharmacy and beauty business, ensuring operational efficiency, regulatory compliance, effective inventory management, and excellent customer experience. This role is hands-on and execution-focused, supporting business growth while maintaining compliance with Nigerian pharmaceutical regulations.

Key Responsibilities1. Store & Daily Operations

• Oversee daily pharmacy and beauty store operations to ensure smooth running.
• Implement and monitor standard operating procedures (SOPs) across pharmacy and beauty categories.
• Ensure proper merchandising, cleanliness, stock arrangement, and service standards.
• Track daily and weekly operational performance and resolve issues promptly.

2. Regulatory Compliance & Controls

• Support compliance with PCN, NAFDAC, NDLEA, and other applicable regulatory requirements.
• Work closely with the Superintendent Pharmacist to ensure proper dispensing and record-keeping.
• Ensure operational processes meet audit and inspection standards.
• Assist in license renewals and regulatory documentation.

3. Inventory & Supply Chain Management

• Monitor stock levels to prevent stock-outs, expiries, pilferage, and losses.
• Coordinate procurement, receiving, and distribution of pharmaceutical and beauty products.
• Maintain accurate inventory records using POS or inventory systems.
• Liaise with suppliers and distributors to ensure timely replenishment.

4. Financial & Cost Management

• Monitor operational expenses and support cost-control initiatives.
• Assist in budgeting, forecasting, and basic financial reporting for operations.
• Track sales performance, margins, and wastage.
• Ensure adherence to internal controls and cash handling procedures.

5. People & Team Supervision

• Supervise store managers, pharmacists, beauty advisors, and support staff.
• Coordinate staff scheduling, shift management, and performance tracking.
• Support onboarding and training of new staff on operations and customer service.
• Promote discipline, accountability, and teamwork.

6. Customer Experience & Brand Standards

• Ensure a consistent and professional customer experience across pharmacy and beauty services.
• Handle escalated customer complaints and ensure timely resolution.
• Support implementation of promotions, loyalty programs, and in-store campaigns.

7. Process Improvement & Growth Support

• Identify operational gaps and recommend improvements.
• Support setup and stabilization of new outlets (if applicable).
• Assist in implementing digital tools such as POS, inventory, and reporting systems.

RequirementsEducation & Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Pharmacy, or a related field.
• Pharmacy or healthcare background is an advantage but not mandatory.

Experience

• 3–5 years’ experience in retail operations, preferably within pharmacy, healthcare, FMCG, or beauty retail.
• Experience supervising store operations or teams in a structured retail environment.
• Basic exposure to regulatory compliance and inventory management in Nigeria.

Skills & Competencies

• Strong operational coordination and execution skills
• Working knowledge of Nigerian pharmacy retail operations
• Good leadership and people management ability
• Attention to detail and compliance mindset
• Problem-solving and decision-making skills
• Ability to work in a fast-paced retail environment
• Good communication and reporting skills

Job Type: Full-time

Benefit

• Skill development
• Opportunities for promotion
• Collaborative work environment
• Professional training
• Work-life balance
• Professional networking opportunities
• Valuable work experience
• Access to the latest technology
• Recognition and performance awards
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Lagos
City	Lagos
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