Job Vacancy Lagos, Nigeria Position Customer Success Representative at Niyis Ltd
Welcome to our job portal. Niyis Ltd is offering exciting opportunities for the position of Customer Success Representative in Lagos. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Niyis Ltd, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Niyis Ltd. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Niyis Ltd |
| Position: | Customer Success Representative |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 130.000 per Month |
| Job Type: | Full-time |
Job Description
The Customer Success & Service Representative at Niyis.co.uk plays a critical role in ensuring exceptional communication, customer satisfaction, and smooth order fulfilment across our e-commerce and retail operations.
This role is designed for someone who is proactive, organised, and committed to delivering a high-quality customer experience while supporting the warehouse and operations teams to resolve issues quickly.
NOTE: This is a Hybrid Role (you make be required to come to the office from time to time)
Key ResponsibilitiesCustomer Support & Communication
- Respond to customer enquiries via email, phone, WhatsApp, social media, and live chat within a 24-hour SLA.
- Resolve issues relating to orders, deliveries, payments, refunds, substitutions, and product enquiries.
- Provide professional, empathetic, and solution-driven communication at all times.
- Monitor customer sentiment and escalate complex cases to management when required.
- Handle complaint resolution to maintain high customer satisfaction and brand reputation.
Order Management & Operations Support
- Liaise with the warehouse team to resolve order discrepancies, missing items, substitutions, delays, or stock issues.
- Review daily order lists, flag anomalies, and ensure orders are correctly picked, packed, and dispatched.
- Track orders via couriers and proactively update customers on order status.
- Assist with creating, updating, and following through on purchase orders where required.
- Manage out-of-stock communications and propose alternatives to customers.
Customer Success & Experience
- Maintain and improve customer retention by providing an exceptional customer journey.
- Help build internal processes that reduce repetitive issues and improve service quality.
- Monitor customer reviews across Google, Trustpilot, and social platforms; follow up on issues promptly.
- Ensure all customer interactions reflect the Niyis brand’s tone, professionalism, and values.
- Follow up on unresolved issues until fully completed.
Data, Reporting & Administration
- Log all issues, resolutions, and customer feedback for tracking and analysis.
- Provide daily/weekly reports on customer issues, trends, order errors, courier issues, and customer satisfaction.
- Work with management to update FAQs, customer templates, and service workflows.
- Assist with inventory communication, low-stock alerts, and product updates.
Job Type: Full-time
Pay: ₦130,00.00 per month
Experience:
- Customer Service: 1 year (Preferred)
Benefit
- Recognition and performance awards
- Skill development
- Work-life balance
- Professional networking opportunities
- Access to the latest technology
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Valuable work experience
- Opportunities to contribute to business growth
Requirements
- Minimum Age of 18 Years
- Basic Computer Skills
- Physically and Mentally Healthy
- Experience in the Related Field (Preferred)
- Minimum Education of High School Diploma
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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