Job Vacancy Lagos, Nigeria Position Card Support Officer at Standard Bank
Welcome to our job portal. Standard Bank is offering exciting opportunities for the position of Card Support Officer in Lagos. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Standard Bank, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Standard Bank. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Standard Bank |
| Position: | Card Support Officer |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 90.000 - NGN 200.000 per Month |
| Job Type: | Full-time |
Job Description
Job Overview
Business Segment: Personal & Private Banking
Company: Stanbic IBTC Bank
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 80448946A-001
Date Posted: 2/6/2026
Job Description
To provide second‑level support for resolving customer card‑related issues across credit, debit, and prepaid cards. The role interfaces with multiple card systems, payment processors, authorization networks, and internal stakeholders to ensure quick and accurate resolution of card issues.
Essential Functions
Provide second‑level operational and technical support for all card‑related issues across channels.
Handle customer complaints and queries logged via branches, CC, relationship managers, or digital channels.
Use multiple card systems; CMS (Credit/Prepaid), Switches, Authorization network tools, Fraud monitoring systems, Dispute/Chargeback platforms
Execute card lifecycle processes; Statement generation, PIN reissuance (Verve, Visa, USD prepaid), Card renewal, closure, and reactivation, Limit increases or decreases, Direct debit execution for credit cards
Liaise with payment processors (Network International, Interswitch) to resolve escalated cases.
Log and resolve cases ensuring closure within SLA.
Ensure compliance with scheme rules, regulatory policies, and internal operating procedures.
Qualifications
First degree in IT, Business, Economics, or related field
Experience Required
4-6 years’ experience in card operations, digital channels support, or banking operations. Experience with switches, card systems, and payment platforms. Experience working with customers and resolving technical issues
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Exploring Possibilities
Interacting with People
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Active Listening
Customer Reception and Channelling
Difficult Calls Management
Electronic Communications & Devices
Query Resolution
Telephone Caller Handling
Workflow Management
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 80022050 or [email protected]
Benefit
- Opportunities to contribute to business growth
- Skill development
- Work-life balance
- Access to the latest technology
- Collaborative work environment
- Professional training
- Professional networking opportunities
- Opportunities for promotion
- Recognition and performance awards
- Valuable work experience
Requirements
- Willing to Be Placed in the Designated Work Location
- Minimum Education of High School Diploma
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- No Criminal Record
- Able to Work in a Team
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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