Job Vacancy Kuje, Federal Capital Territory Position Practice & Quality Assurance Coordinator at EHA Clinics

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities.

The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff. S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement. S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities

PURPOSE

• • Develop medical policies and procedures and monitor adherence. Assess trends in the health care needs of clients in order to effectively develop new and existing medical services. Contribute to the operation and running of any research projects by providing clinical advice.
  • Review medical KPIs and OKRs regularly. Provide ongoing advice and consultation to clinical staff.
  • Organise and assign duties and tasks to clinical team members. Evaluate team activities, needs, and problems on a daily or as-needed basis. Oversee staff schedules for productivity and adequate staffing levels.
  • Evaluate performance of clinical team members and conduct performance evaluations. Supervise and coordinate the delivery of patient care and onboarding of new staff. Conduct face-to-face medical consultations and provide clinical support remotely.

ENGAGEMENT

• • Conduct periodic staff meetings with clinical team members. Effectively present data and information to the Management team Resolve complaints in a diplomatic and timely manner. Identify and recommend solutions to team and office issues.
  • Coordinate and assist in the delivery of healthcare with all members of the health team. Provide clinical input for new business development opportunities.

DELIVERY

• • Evaluate the quality and appropriateness of medical care and documentation. Regularly review medical KPIs and OKRs for quality assurance.

Targeted Specialized Knowledge

• Degree In Medicine – MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Remuneration

NGN 450,00 monthly gross.

Benefits

• Health Coverage Benefit
• Performance Bonus
• 13th Month
• Annual Skills Assessment

Key Areas of Note

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.