Job Vacancy Lagos, Nigeria Position Front Desk Officer at MALENS DIAGNOTICS AND HEALTHCARE SERVICES

MALENS DIAGNOTICS AND HEALTHCARE SERVICES is inviting applications for the role of Front Desk Officer in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

MALENS DIAGNOTICS AND HEALTHCARE SERVICES operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Company:	MALENS DIAGNOTICS AND HEALTHCARE SERVICES
Position:	Front Desk Officer
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Salary:	NGN 130.000 - NGN 150.000 per Month
Job Type:	Full-time

Job Description

Job Summary

The Front Desk Officer serves as the first point of contact for patients and visitors at the diagnostic centre. The role involves patient reception, appointment scheduling, billing support, record management, and ensuring a smooth, professional patient experience while maintaining confidentiality and accuracy.

Key Responsibilities

• Welcome patients and visitors in a courteous, professional manner.
• Provide accurate information on diagnostic services, test procedures, and preparation guidelines.
• Address patient inquiries, concerns, and complaints promptly and professionally.
• Register patients accurately in the diagnostic management system.
• Verify referrals, test requests, and patient information.
• Maintain proper documentation in line with centre policies.
• Schedule, confirm, and reschedule appointments efficiently.
• Coordinate patient flow with laboratory, radiology, and clinical staff.
• Manage walk-in patients while maintaining order and minimal wait times.
• Generate bills and invoices for diagnostic services.
• Receive and process payments (cash, POS, bank transfer, HMOs).
• Issue receipts and assist with daily financial reconciliation.
• Verify HMO/insurance eligibility and coverage.
• Process authorization codes and maintain insurance records.
• Liaise with HMOs regarding approvals and documentation.
• Maintain accurate physical and electronic patient records.
• Ensure confidentiality and compliance with data protection standards.
• Retrieve and file patient information efficiently.
• Notify patients when results are ready for collection or electronic dispatch.
• Ensure results are released only to authorized persons.
• Follow up on pending or delayed test results.
• Manage phone calls, emails, and general inquiries.
• Maintain a neat, organized, and professional front desk environment.
• Monitor and request front office supplies as needed.

Qualifications & Requirements

• Minimum of OND / HND / BSc in any relevant field.
• Previous experience in a healthcare or diagnostic centre is an added advantage.
• Basic knowledge of medical billing, HMOs, and patient management systems.
• Computer literacy (MS Office, hospital management software).

Required Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Attention to detail and accuracy
• Ability to multitask and work under pressure
• Professionalism, empathy, and confidentiality

Job Type: Full-time

Pay: ₦130,00.00 – ₦150,00.00 per month

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

Company Address

Province	Lagos
City	Lagos
Google Map	Google Map