Job Vacancy Ikeja, Lagos Position Head of Customer Service Operations at Neptune Microfinance Bank
Neptune Microfinance Bank is inviting applications for the role of Head of Customer Service Operations in Ikeja. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Neptune Microfinance Bank operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Neptune Microfinance Bank |
| Position: | Head of Customer Service Operations |
| City: | Ikeja, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 200.000 - NGN 230.000 per Month |
| Job Type: | Full-time |
Job Description
As the Head of Customer Service Operations, you will lead and optimize our customer service team to ensure exceptional customer satisfaction. Your role involves developing strategies to improve service processes, implementing best practices, and driving team performance.
Key responsibilities include managing daily operations, analyzing customer feedback, and collaborating with cross-functional teams to enhance the overall customer experience. You will also train and mentor customer service representatives to foster a positive work environment.
The ideal candidate should possess strong leadership skills, a deep understanding of customer service principles, and experience in operational management within a fast-paced environment.
Benefit
- Recognition and performance awards
- Skill development
- Work-life balance
- Professional networking opportunities
- Access to the latest technology
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Valuable work experience
- Opportunities to contribute to business growth
Requirements
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Good Communication Skills
- Able to Work in a Team
- Experience in the Related Field (Preferred)
- Minimum Age of 18 Years
- Willing to Be Placed in the Designated Work Location
- No Criminal Record
Company Address
| Province | Lagos |
| City | Ikeja |
| Google Map | Google Map |
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