Job Vacancy Lagos, Nigeria Position Card Support Manager at Standard Bank

Standard Bank is currently hiring for the role of Card Support Manager located in Lagos. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, Standard Bank invites interested applicants to submit their applications.

Job Information

Company:	Standard Bank
Position:	Card Support Manager
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Salary:	NGN 81.000 - NGN 158.000 per Month
Job Type:	Full-time

Job Description

Job Overview

Business Segment: Personal & Private Banking

Company: Stanbic IBTC Bank

Location: NG, LA, Lagos, Walter Carrington Crescent

Job Type: Full-time

Job Ref ID: 80448943A-001

Date Posted: 2/5/2026

Job Description

JOB PURPOSE

To lead and manage the Card Support team responsible for resolving all card‑related issues across the card lifecycle (issuance, activation, usage, disputes, renewal, closure). The role ensures efficient service delivery, stakeholder engagement, escalation management, card system oversight, and compliance with regulatory and payment‑scheme mandates.

The Manager ensures customer satisfaction, operational stability, revenue assurance, and risk reduction by providing expert guidance, technical problem‑solving, and process optimization.

JOB FUNCTIONS

Lead the Card Support unit, ensuring all customer card issues are resolved promptly and in line with SLAs.

Serve as escalation point for complex card‑related issues requiring engagement with Fraud/Risk, Operations, IT/Tech, Compliance, Legal, Vendor Partners, and Scheme Networks.

Oversee all card management systems (CMS), authorization switches, dispute platforms, chargeback systems, fraud monitoring tools, and related technologies.

Ensure effective oversight of card lifecycle processes — issuance, activation, usage, disputes, renewal, blocking, chargeback, closure.

Ensure operational integrity and revenue assurance by monitoring card‑related reconciliations and resolution of income leakages.

Review and sign off escalations, technical queries, and exception approvals initiated by Officers.

Interpret and implement scheme mandates and regulatory policy changes into operational processes.

Maintain strong relationships with payment processors (e.g., Interswitch, Network International) and third‑party service providers.

Oversee communication with Customer Service, Branches, Digital Channels, and other internal stakeholders.

Provide guidance on disputed transactions, fraud pattern analysis, and risk prevention.

Prepare periodic reports on card performance, issue trends, resolution cycles, and operational risks.

Support digital card initiatives and contribute to automation, service improvement, and cost efficiency.

Ensure compliance with operational risk frameworks, audit requirements, and process discipline.

Mentor, coach, and develop team members to enhance technical capabilities.

Qualifications

Education

First degree in Business, IT, Finance, or related field – Required

Professional Certifications in Digital Banking, Cards, Risk, or Operations – Preferred

Work Experience

7–10 years’ experience in banking operations, card services, digital channels, or payments support

Experience with card processing systems (CMS), payment switches, dispute platforms – Required

Experience leading teams or supervising technical/operations personnel – Required

Strong understanding of regulatory guidelines and card scheme rules – Required

Additional Information

Behavioural Competencies:

A

Challenging Ideas

Developing Strategies

Directing People

Embracing Change

Resolving Conflict

Making Decisions

Empowering Individuals

Establishing Rapport

Taking Action

TECHNICAL COMPETENCIES

Card Operations & Card Management Systems – Advanced

Digital Channels & Payments – Advanced

Fraud & Risk Management – Intermediate to Advanced

Vendor Management – Advanced

Reporting & Analytics (Excel, MIS) – Advanced

Problem Resolution & Root‑Cause Analysis – Advanced

SCOPE

People Management

Direct Reports: 2–3 (Officer Card Support, Revenue & Reconciliation Specialist)

Indirect: Cross‑functional teams (Operations, Fraud, IT, Vendors)

Financial Responsibility

Responsible for managing operational losses linked to card issues

Supports revenue assurance and leakage prevention

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 80022050 or [email protected]

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Lagos
City	Lagos
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