Job Vacancy Lagos, Nigeria Position Card Services Supervisor at Standard Bank

Standard Bank is currently hiring for the role of Card Services Supervisor located in Lagos. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, Standard Bank invites interested applicants to submit their applications.

Job Information

Company:	Standard Bank
Position:	Card Services Supervisor
City:	Lagos, Lagos
Province:	Lagos
Education:	Confidential
Salary:	NGN 85.000 - NGN 350.000 per Month
Job Type:	Full-time

Job Description

Job Overview

Business Segment: Personal & Private Banking

Company: Stanbic IBTC Bank

Location: NG, LA, Lagos, Ilupeju Industrial Avenue

Job Type: Full-time

Job Ref ID: 80448718A-001

Date Posted: 2/5/2026

Job Description

The Supervisor, Card Experience is responsible for overseeing day-to-day card related customer support and operations, ensuring seamless delivery of debit, credit and prepaid card services. The role focuses on service quality, regulatory compliance, issue resolution, and continuous improvement of card holder experience across channels.

The Supervisor will oversee the daily operations of the Card Experience Consultants, ensuring efficient and effective handling of card enquiries, transactions, and complaints.

Key responsibilities

Supervise Card Experience Consultants handling card-related requests and complaints.

Track recurring card issues and recommend process or system improvements.

Monitor call quality, process adherence, and resolution accuracy.

Ensure compliance with the achievement of daily and weekly targets by the Card Experience team members.

Ensure achievements of KPIs such as AHT, FCR, and CSAT.

Ensure card processes comply with CBN regulations, PCI-DSS requirements and card scheme rules

Supervise balance transfer, limit adjustment, contract closure, reactivation request, generate specialized reports etc. for Credit and Prepaid cards.

Qualifications

Bachelor’s degree in business, Finance, Economics or a related field.

Experience Required

4 – 7 years’ work experience, preferably in Bank or Fintech.

Strong hands-on experience with card operations, customer experience, or contact center roles within a Bank or Fintech

Prior supervisory or team-lead experience is an advantage.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Convincing People

Exploring Possibilities

Following Procedures

Interacting with People

Making Decisions

Meeting Timescales

Producing Output

Showing Composure

Understanding People

Technical Competencies:

Active Listening

Difficult Calls Management

Electronic Communications & Devices

Inbound Phone Statistics

Query Resolution

Telephone Caller Handling

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 80022050 or [email protected]

Benefit

• Professional networking opportunities
• Work-life balance
• Professional training
• Recognition and performance awards
• Skill development
• Collaborative work environment
• Valuable work experience
• Access to the latest technology
• Opportunities for promotion
• Opportunities to contribute to business growth

Requirements

• Willing to Be Placed in the Designated Work Location
• Minimum Education of High School Diploma
• Good Communication Skills
• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• No Criminal Record
• Able to Work in a Team

Company Address

Province	Lagos
City	Lagos
Google Map	Google Map