Job Vacancy Awka, Anambra Position Administrative and Customer Service Manager at SYNAPSE SERVICES

SYNAPSE SERVICES is excited to announce openings for the position of Administrative and Customer Service Manager in Awka. We are currently offering Full-time opportunities.

We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.

At SYNAPSE SERVICES, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.

Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with SYNAPSE SERVICES.

Job Information

Company:	SYNAPSE SERVICES
Position:	Administrative and Customer Service Manager
City:	Awka, Anambra
Province:	Anambra
Education:	Confidential
Salary:	NGN 150.000 - NGN 180.000 per Month
Job Type:	Full-time

Job Description

• Job description

Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.

Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.

Ensure customer retention and increase our customer base.

Keep proper records and updated customer and clients’ database.

Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.

Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.

Check that all discharged patients are properly followed up by primary Clinicians.

Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.

Focus on providing exceptional services resulting in customer satisfaction

Attempt to resolve and de-escalate any issues in a calm manner

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

Responsible for maintaining and updating patient medical records.

Admin. Function:

Plan and coordinate administrative procedures and systems and devise ways to streamline processes

Receive, dispatch and disseminate official correspondence.

Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)

Ensure effective planning and execution of operations by reducing waste levels

Ensure the facility and the office premises is always neat and tidy.

Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

Work with the Business team to develop excellent proposals

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Identify Staffing needs and relate it to HR

Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Ensure proper filling and documentation

Keep abreast with all organizational changes and business developments

Requirement

• Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Bsc. or BA and additional qualifications in Office Administration are a plus
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Type: Full-time

Pay: ₦150,00.00 – ₦180,00.00 per month

Ability to commute/relocate:

• Awka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Benefit

• Access to the latest technology
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Professional networking opportunities
• Skill development
• Work-life balance
• Valuable work experience
• Opportunities for promotion
• Opportunities to contribute to business growth

Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Anambra
City	Awka
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