Job Vacancy Lagos, Nigeria Position Customer Service Representative at The Factory Ng
The Factory Ng is inviting applications for the role of Customer Service Representative in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
The Factory Ng operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | The Factory Ng |
| Position: | Customer Service Representative |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 350.000 per Month |
| Job Type: | Full-time |
Job Description
We are searching for a friendly, organized, and proactive Customer Service Lead to join our premium cake and dessert company, The Factory Ng. You will be the first point of contact for our customers, ensuring a seamless experience across phone, email, WhatsApp, and in-store interactions.
Responsibilities:
- Lead the customer service team.
- Manage orders and track deliveries.
- Resolve escalated issues professionally.
- Collaborate for seamless order fulfillment.
- Monitor and improve customer feedback.
Requirements: 3+ years in customer service, strong communication skills, proficiency in Microsoft Office and CRM tools, and a passion for customer experiences.
Benefit
- Opportunities to contribute to business growth
- Skill development
- Work-life balance
- Access to the latest technology
- Collaborative work environment
- Professional training
- Professional networking opportunities
- Opportunities for promotion
- Recognition and performance awards
- Valuable work experience
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- No Criminal Record
- Experience in the Related Field (Preferred)
- Good Communication Skills
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
Apply for Job
Make sure you complete the application form first and wait for the HR interview invitation before visiting the company in person.
Applying for jobs is free of charge.
We hope you get the desired job.
If you come across any suspicious job listings, please report them to us.
