Job Vacancy Port Harcourt, Rivers Position Retail Store Supervisor at YangaBeauty

YangaBeauty is currently seeking applicants for the position of Retail Store Supervisor in Port Harcourt. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

YangaBeauty, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Job Description

Objectives

• Customer Interaction: Provide exceptional service to customers via phone, email, chat, and social media, addressing inquiries, resolving issues, and ensuring satisfaction.
• Product Knowledge: Develop and maintain a thorough understanding of Yangabeauty products to offer accurate information and recommendations.
• Order Management: Assist with processing orders, tracking shipments, and handling any issues related to product delivery or returns.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Problem Resolution: Handle customer complaints and concerns with empathy and efficiency, ensuring timely resolutions.
• Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.
• Collaboration: Work with other departments, including Sales and Marketing, to support company goals and foster a cohesive team environment.

Qualifications

• Experience: Previous experience in a customer service or support role is compulsory.
• Skills: Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Customer Focus: A strong commitment to delivering a positive customer experience and problem-solving capabilities.
• Adaptability: Ability to handle a fast-paced environment and manage multiple tasks simultaneously.
• Tech Savvy: Proficiency in using customer service software, CRM systems, and basic computer applications.
• Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.
• Education: Bachelor’s degree in any relevant field. Additional qualifications or certifications in customer service or related areas are an advantage. Must have completed NYSC.

Benefits

• Punctual Salary Payments: Receive a competitive base salary with the assurance that your salary will be paid on time, ensuring reliable financial stability and peace of mind.
• Health & Wellness: Health insurance plan.
• Retirement Savings: Access to a pension plan in accordance with Nigerian Pension Reform Act.
• Professional Development: Opportunities for training, workshops, and career advancement within the company.
• Work-Life Balance: Paid time off including vacation leave, sick leave, and public holidays.
• Employee Discounts: Discounts on YangaBeauty products and services.
• Performance Recognition: Regular recognition and rewards for exceptional performance and achievements.
• Supportive Work Environment: A collaborative and inclusive team culture with a focus on professional growth.
• Technology and Tools: Provision of necessary tools and technology to enhance productivity and performance.

Job Type: Full-time

Pay: ₦150,00.00 – ₦180,00.00 per month

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address